I'll explain in this document how to use the 3 Provider KPIs effectively in Practice Optimizer.


Go ahead and open up your Practice Optimizer account. Go to the navigation bar on the left hand side, and click KPIs, Veterinarian KPIs.

Let's look at the Appointments By Veterinarian KPI.

This KPI with show you how many appointments each of your mapped providers have for any specified date range. You can check how well you're part time, and full time veterinarians stack up on appointments.

This KPI can point out a critical provider point. If a part time veterinarian is taking in more than your full time.

The above screenshot, shows that VB - Grant Kevin, is the top veterinarian taking in appointments. He is almost doubling the second veterinarian BL - Leonard Tony.

Let's change the date range to Last Month (you can change the date range in the upper top right hand corner) to track your previous month's performance. This will change the date range for all of the Veterinarian KPIs.


Now, we're going to look at your Providers Gross Production KPI. 



Here, we can track how well a provider is recommending additional care, or the best treatments for the patient.

In the screenshot above, we can tell the BL - Leonard Tony, is making about the same production for the practice, as VB - Grant Kevin. 

As you can see, just using these 2 KPIs we've found that even though, Grant is seeing almost double appointments than Leonard. Leonard is still, providing the best care for the patient and making just as much production as Grant.


 Next, View the Average Charge per Patient by Veterinarian.

You can track the average charge of each of your mapped providers. This KPI works well with the Providers Gross Production KPI and Appointments By Veterinarian KPI on evaluating your providers performance for the practice.

You can also track yearly or custom date range trends to see the increase or decrease in your providers patient charge. You can learn more on (to be written doc).

We'll use this KPI to fully dive into the provider gap in the above screenshot.

We can see that Leonard has a higher average charge than Grant.

Using all 3 KPIs, for this example, We found that Grant took in double the amount of appointments, but provides same production as Leonard. You can also see that Grant has under $120 Average charge per patient and falls short of the other providers.

You can now use this 3 provider KPIs effectively to spot a provider gap in your practice.