If the data refresh in your account is not up-to-date, or if you've discovered your version of Planet DDS Denticon doesn't have the "Download Data" button available -- then you'll need to report the case to Planet DDS Denticon support.
Our integration between our Sikka utility and your practice management software won't work without the Download Data button. This is a known "bug" with the Planet DDS Denticon application, and is being handled by them on a case-by-case basis. We're recommending to our customers that THEY sign into the Planet DDS Denticon account and open a support request (or call Planet DDS Denticon to open a support request) with them. It usually takes 2-3 days for them to resolve the issue.
Once resolved, our integration will work, provided we still have access to your computer system.