After your practice management software data has refreshed successfully, the data gets uploaded to your secure Sikka Cloud account. From there the data gets displayed in your Practice Optimizer account.
Once the data has successfully uploaded to your Sikka Cloud account, a token will generate for the Amazon Windows program where that token is taken and your requested report(s) will begin generating. Once the report(s) have been generated, they are compiled into our email delivery service and sent out. Your requested report(s) will be sent to the email address(es) that you have set up in your Practice Optimizer account to receive reports. This process typically takes from 30 minutes to 2 hours (i.e. If your data refreshed at 2:00am you'd receive your reports in your email inbox between 2:30am-4:00am).