FAQ

Frequently Asked Questions

We would have liked to set up a mock clinic and tested directly the system that way. Could you provide us with a copy of one of your partners PIMS to do so?
We do not provide this.  However, if you wish to install it on a real practice who is your customer then we are happy to do that.Our support team will help ...
Sat, Sep 23, 2017 at 7:28 AM
I tried the loaded_startdate and loaded_enddate stuff that you sent from the API docs. However, I'm not able to get them to work in our demo environment using the api testing tool (or using my own requests)
In case of you do not want to load bunch of data ; using 'loaded_startdate' and 'loaded_enddate' you can get only records changed betwee...
Sat, Sep 23, 2017 at 7:28 AM
Do you standardize the fields across the practice management software? For example, in the docs I see “firstname” used to indicate the patients first name. Is this your data type or is it straight out of the practice management software?
Yes, we normalize the Practice Management System data.
Sat, Sep 23, 2017 at 7:28 AM
Can we use the App ID and App Secret Key for testing?
Yes. You can use your application id and application key assigned to you. It is in API portal.   
Sat, Sep 23, 2017 at 7:28 AM
Can you confirm for me that the 'transactions' endpoint works with all softwares ?
Yes it works for all sikka compatible Practice Management Systems. To get the list please contact us at support@sikkasoftware.com
Sat, Sep 23, 2017 at 7:28 AM
From a business model perspective, we pay for access to the data via the Sikka Software cloud….how does this work from the veterinarian’s perspective? I suspect they pay for the middle ware/support? What does the model look like here?
Our primary customer is the practice as they "own" the data in their practice management system and they must agree to us accessing their data.  T...
Sat, Sep 23, 2017 at 7:28 AM
What is Sikka API ?
  Sikka API provides access over 96% of dental, veterinary, audiology and optometry industries so you can quickly build secure apps. Those apps are includ...
Sat, Sep 23, 2017 at 7:28 AM
Are you in contact with the different PIMS editor? While we understand that the content of the db is owned by the clinic, is there a risk that the editor voids the warranty of our users for unauthorized use of their system?
We developed this from human health and so have a full suite of privacy and safety.  In our years of operations we have never run into the issues that you a...
Sat, Sep 23, 2017 at 7:28 AM
Within a given practice, you can have multiple providers? Or at least, providers can be associated with practices.
Yes , that's correct.  Check "providers" API call , it will display provider id and practice id. It will help you to understand provider is a...
Sat, Sep 23, 2017 at 7:28 AM
Is there api to request bulk data?
No. There is no API for bulk data. Sikka API is  very chatty so you can access particular object with filters. Sikka API allows you to access max. 5000 re...
Sat, Sep 23, 2017 at 7:28 AM