Frequently Asked Questions

How is the SPC configured to link with the PIMS? Does it vary from PIMS to PIMS? We would like to understand the whole client experience in order to have an idea of what kind of support will be required. Moreover, where is the data stored?
Once SPC installed , it will configured by itself. Data stored in the cloud. SPC upload the data at regular interval. API directly communicate with cloud...
Sat, Sep 23, 2017 at 7:28 AM
I need to create a webhook. What should i put in the callback key field ?
Callback key is for your web server security. If you mention callback key , we do call your api with that key so your server identify that request is coming...
Thu, Mar 14, 2019 at 2:11 PM
I tried the loaded_startdate and loaded_enddate stuff that you sent from the API docs. However, I'm not able to get them to work in our demo environment using the api testing tool (or using my own requests)
In case of you do not want to load bunch of data ; using 'loaded_startdate' and 'loaded_enddate' you can get only records changed betwee...
Sat, Sep 23, 2017 at 7:28 AM
If we need to access all healthcare practices in certain area (say NY), how do we get this information?
No. Right now we do allow to filter practices by timezone only in 'authorized_practices'
Sat, Sep 23, 2017 at 7:28 AM
Is there any other way to get bulk data for the authorized practices?
​It will be good if we can discuss what task you want to accomplish based on that we can suggest you best practices what other partners are following to acc...
Sat, Sep 23, 2017 at 7:28 AM
Is there api to request bulk data?
No. There is no API for bulk data. Sikka API is  very chatty so you can access particular object with filters. Sikka API allows you to access max. 5000 re...
Sat, Sep 23, 2017 at 7:28 AM
Once we get practice id, do we use individual api by using this practice id one at a time?
Yes. You can . But 'practice_id' is optional. To access practice data you will need 'request_key' which tied to 'office_id'.​
Sat, Sep 23, 2017 at 7:28 AM
The response of the callback will contains all the fields that are on the transactions endpoint in sikka api ?
 No , response will contains     {     "event": "transaction",     "office_id": "D18620",     "practice_id...
Thu, Mar 14, 2019 at 2:14 PM
The transactions webhook is a general endpoint, or a practice based one ?
It is general endpoint. When transaction happen in particular practice 'transaction' event triggered and let your server know with office id.
Thu, Mar 14, 2019 at 2:12 PM
We would have liked to set up a mock clinic and tested directly the system that way. Could you provide us with a copy of one of your partners PIMS to do so?
We do not provide this.  However, if you wish to install it on a real practice who is your customer then we are happy to do that.Our support team will help ...
Sat, Sep 23, 2017 at 7:28 AM