FAQ

Frequently Asked Questions

We would have liked to set up a mock clinic and tested directly the system that way. Could you provide us with a copy of one of your partners PIMS to do so?
We do not provide this.  However, if you wish to install it on a real practice who is your customer then we are happy to do that.Our support team will help ...
Sat, Sep 23, 2017 at 7:28 AM
What is Sikka API ?
  Sikka API provides access over 96% of dental, veterinary, audiology and optometry industries so you can quickly build secure apps. Those apps are includ...
Sat, Sep 23, 2017 at 7:28 AM
What’s your hospital-side architecture (looking for a top-level view)? – I would assume you have an extraction service/stub that reads data off the PIM database, sends it to your servers, and that’s what’s then exposed by the API.
We have SPC (i.e. Sikka Platform Cloud) . SPC needs to be installed at practice. SPC contains ETL, which extract data from PIMS and then upload securely o...
Sat, Sep 23, 2017 at 7:28 AM
Will ‘practices’ api give us all practices or do we use ‘Authorized practices’ api to get practices that we are allowed to access?
First you have to use 'authorized_practices' API to get practices that you are allowed to access. From 'authorized_practices' you will...
Sat, Sep 23, 2017 at 7:28 AM
Will SPC work well for Cloud based solutions?
Yes , it will work with Cloud based solutions.
Sat, Sep 23, 2017 at 7:28 AM
Within a given practice, you can have multiple providers? Or at least, providers can be associated with practices.
Yes , that's correct.  Check "providers" API call , it will display provider id and practice id. It will help you to understand provider is a...
Sat, Sep 23, 2017 at 7:28 AM
You have talked about write back capabilities however the API seems to only have read options. Is that because the demo API is restricted or because that write back options are not ready?
Our write back options are ready for major practice management systems for scheduling, appointment status etc. It depends on API licenses you have. Only Ent...
Sat, Sep 23, 2017 at 7:28 AM