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FAQ

Frequently Asked Questions

The transactions webhook is a general endpoint, or a practice based one ?
It is a general endpoint. When a transaction happens in a particular practice 'transaction' event is triggered and lets your server knows with offic...
Wed, May 17, 2023 at 9:36 AM
We would have liked to set up a mock clinic and tested directly the system that way. Could you provide us with a copy of one of your partners PIMS to do so?
We do not provide this.  However, if you wish to install it on a real practice who is your customer then we are happy to do that.Our support team will help ...
Fri, Dec 16, 2022 at 2:05 PM
What is Sikka API ?
  Sikka API provides access to over 96% of dental, veterinary and optometry industries so you can quickly build secure apps. Those apps are included in the...
Wed, May 17, 2023 at 9:36 AM
What’s your hospital-side architecture (looking for a top-level view)? – I would assume you have an extraction service/stub that reads data off the PIM database, sends it to your servers, and that’s what’s then exposed by the API.
We have SPC (i.e. Sikka Platform Cloud). SPC needs to be installed at practice. SPC contains ETL, which extracts data from PIMS and then uploads securel...
Wed, May 17, 2023 at 9:38 AM
Will ‘practices’ api give us all practices or do we use ‘Authorized practices’ api to get practices that we are allowed to access?
First, you have to use the 'authorized_practices' API to get practices that you are allowed to access. From 'authorized_practices' you w...
Wed, May 17, 2023 at 9:41 AM
Will SPC work well for Cloud based solutions?
Yes, it will work with Cloud-based solutions.
Wed, May 17, 2023 at 9:42 AM
Within a given practice, you can have multiple providers? Or at least, providers can be associated with practices.
Yes, that's correct.  Check the "providers" API call, it will display the provider id and practice id. It will help you to understand which pr...
Wed, May 17, 2023 at 9:41 AM
You have talked about write back capabilities however the API seems to only have read options. Is that because the demo API is restricted or because that write back options are not ready?
Our write-back options are ready for major practice management systems for scheduling, appointment status, etc. It depends on the API licenses you have. Onl...
Wed, May 17, 2023 at 9:42 AM
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