Practices can look at their Gross Production and Adjusted Production in Optimizer Classic and feel that it's reporting inaccurately. By looking at the Net Production KPI and the Settings in Eaglesoft, these concerns can be addressed.
Go to KPIs, Practice KPIs, Net Production and select the blue (Zoom-In) bar
Select the Production Adjustments Tab
This tab with help identify the Payment Code Description (Adjustment Type), and the dollar amount (Positive/Negative) being adjusted from the Gross Production.
If there are any Adjustment Types that need to be changed/verified, the below steps will need to be followed in Eaglesoft.
Go into the Lists, General Set Up, Adjustment Type
Click Edit on each Adjustment Type to see the current Adjustment, (Collections, Production) Update if needed, and click OK to save.