Thank you for choosing Sikka Software! To get started working with a customer’s data we need to install the SikkaSoft Platform Utility on the Customer’s server computer. This instructional video on New Client Onboarding walks you and the customer through registering on the Sikka Marketplace and installing the SikkaSoft Platform Utility. To later retrieve another download link refer to this video on Downloading the SPU from Marketplace.
When choosing which computer to install the utility refer to this document for the
By default, the utility will sync data at 2:00 am local time for the customer. This may not be the best time if a system backup is also scheduled to run at that time or the computer reboots at that time in the evening. Refer to this document for How to change the scheduled refresh time for Sikka Utility.
After onboarding, there may be issues further down the road. In the event, you encounter any issues with the data sync we have a collection of guides for troubleshooting issues with the SikkaSoft Platform Utility.
Sikka provides Resources for our Partners to help them manage their account
Our Support Portal gives you detailed information on all your installations and provides some basic functionality for changing the utility configuration without accessing the end user’s PC. Refer to this instructional video for details.
We also provide an API Portal for the management of API Access, testing tools, and checking data availability. Refer to this instructional video for details.
For escalating support issues with our team, you may visit https://sikkasoftware.freshdesk.com/ to open a new support ticket with us or to manage existing tickets. Here are some guidelines for opening a support ticket
Please provide the following when opening a support ticket:
Master Customer ID:
Team Viewer ID:
Team Viewer Password:
Description of the issue:
Screenshots, video clips, example patient IDs, and exact API call used (when applicable) are highly encouraged
Some of the information we ask for when opening a support ticket comes from the end user. Below are some guides to help obtain the information requested: