Troubleshooting
Check the Scheduled Refresh Time The SPC can be configured in several ways to refresh multiple times per day. When checking on a refresh issue start with ...
Antivirus software can either prevent the SPC from running or communicating with our Cloud. In some cases our utility is flagged as unwanted software - this...
*This has to be done over the phone while giving the customer instructions* Ask the customer to find the Team Viewer icon on their PC. It can...
Step 1: Click on “Settings” on the left-hand side of the Sikka Platform Utility
Step 2: Click on the “Service Settings on the right-hand side of...
To open the Access.Log file:
Locate the SikkaSoft Platform utility icon on the Desktop
Right click on the Icon
From the Context menu select "...
To open the Error.Log file:
Locate the SikkaSoft Platform Cloud (SPC) utility icon on the Desktop
Right click on the icon
From the Context menu s...
There are several causes for inconsistent data refreshes. The client's PC may not always be online. This means the PC may have been turned off or ther...
To install Team viewer on your server or designated workstation computer, first open a web browser 1)Click Start 2)Type "Chrome" on the key...
The data refresh should run at the scheduled time, provided there are no issues with the environment, utility configuration, etc. There are cases where the ...
Problems With Authentication The first step of the Installer is to login to clients Sikka Account. This is the same username and password entered on the r...