Troubleshooting

Common Troubleshooting for Sikka Utility Data Refresh Issues
Check the Scheduled Refresh Time The SPC can be configured in several ways to refresh multiple times per day. When checking on a refresh issue start with ...
Fri, Mar 22, 2019 at 2:38 PM
How Do I Configure Antivirus Software To Allow the Sikka Utility To Run Successfully?
Antivirus software can either prevent the SPC from running or communicating with our Cloud. In some cases our utility is flagged as unwanted software - this...
Sat, Sep 23, 2017 at 8:23 AM
How To Add A Team Viewer Password
*This has to be done over the phone while giving the customer instructions*   Ask the customer to find the Team Viewer icon on their PC.  It can...
Mon, Oct 29, 2018 at 1:33 PM
How to add the Windows username and password to the Sikka Platform Utility
  Step 1: Click on “Settings” on the left-hand side of the Sikka Platform Utility Step 2: Click on the “Service Settings on the right-hand side of...
Fri, Mar 22, 2019 at 3:16 PM
How to Read the Sikka Access.Log File
To open the Access.Log file: Locate the SikkaSoft Platform utility icon on the Desktop Right click on the Icon From the Context menu select "...
Fri, Mar 22, 2019 at 3:16 PM
How to Read the Sikka Error.Log File
To open the Error.Log file: Locate the SikkaSoft Platform Cloud (SPC) utility icon on the Desktop Right click on the icon From the Context menu s...
Fri, Mar 22, 2019 at 3:16 PM
Installing Team Viewer
To install Team viewer on your server or designated workstation computer, first open a web browser 1)Click Start 2)Type "Chrome" on the key...
Fri, May 3, 2019 at 11:32 AM
SPC Does Not Refresh Automatically
The data refresh should run at the scheduled time, provided there are no issues with the environment, utility configuration, etc. There are cases where the ...
Mon, Nov 12, 2018 at 12:07 PM
Troubleshooting Sikka Utility Installation Issues
Problems With Authentication The first step of the Installer is to login to clients Sikka Account. This is the same username and password entered on the r...
Fri, Mar 22, 2019 at 2:38 PM