Troubleshooting

Common Troubleshooting for Sikka Utility Data Refresh Issues
Check the Scheduled Refresh Time The SPC can be configured in several ways to refresh multiple times per day. When checking on a refresh issue start with ...
How Do I Configure Antivirus Software To Allow the Sikka Utility To Run Successfully?
Antivirus software can either prevent the SPC from running or communicating with our Cloud. In some cases our utility is flagged as unwanted software - this...
How To Add A Team Viewer Password
*This has to be done over the phone while giving the customer instructions*   Ask the customer to find the Team Viewer icon on their PC.  It can...
How to add the Windows username and password to the Sikka Platform Utility
  Step 1: Click on “Settings” on the left-hand side of the Sikka Platform Utility Step 2: Click on the “Service Settings on the right-hand side of...
How to Read the Sikka Access.Log File
To open the Access.Log file: Locate the SikkaSoft Platform utility icon on the Desktop Right click on the Icon From the Context menu select "...
How to Read the Sikka Error.Log File
To open the Error.Log file: Locate the SikkaSoft Platform Cloud (SPC) utility icon on the Desktop Right click on the icon From the Context menu s...
How to Troubleshoot an Inconsistent Data Refresh
There are several causes for inconsistent data refreshes. The client's PC may not always be online. This means the PC may have been turned off or ther...
Installing Team Viewer
To install Team viewer on your server or designated workstation computer, first open a web browser 1)Click Start 2)Type "Chrome" on the key...
SPC Does Not Refresh Automatically
The data refresh should run at the scheduled time, provided there are no issues with the environment, utility configuration, etc. There are cases where the ...
Troubleshooting Sikka Utility Installation Issues
Problems With Authentication The first step of the Installer is to login to clients Sikka Account. This is the same username and password entered on the r...