Troubleshooting
*This has to be done over the phone while giving the customer instructions* Locate the Team Viewer icon on their PC. It can usually be found ...
Wed, Jun 22, 2022 at 3:48 PM
The data refresh should run at the scheduled time, provided there are no issues with the environment, utility configuration, etc. There are cases where the ...
Wed, Jun 22, 2022 at 4:28 PM
Problems With Authentication The first step of the Installer is to login to clients Sikka Account. This is the same username and password entered on the...
Wed, Jun 22, 2022 at 4:29 PM
Check the Scheduled Refresh Time The SPC can be configured in several ways to refresh multiple times per day. When checking on a refresh issue start wit...
Wed, Jun 22, 2022 at 3:35 PM
Antivirus software can either prevent the SPC from running or communicating with our Cloud. In some cases our utility is flagged as unwanted software - this...
Wed, Jun 22, 2022 at 3:46 PM
There are several causes for inconsistent data refreshes. The client's PC may not always be online. This means the PC may have been turned off or ther...
Wed, Jun 22, 2022 at 4:05 PM
To open the Error.Log file: Locate the SikkaSoft Platform Cloud (SPC) utility icon on the Desktop Right-click on the icon From the Context menu selec...
Wed, Jun 22, 2022 at 4:02 PM
To open the Access.Log file: Locate the SikkaSoft Platform utility icon on the Desktop Right-click on the Icon From the Context menu select "Ope...
Wed, Jun 22, 2022 at 4:01 PM
Step 1: Click on “Settings” on the left-hand side of the Sikka Platform Utility Step 2: Click on the “Service Settings on the right-hand side...
Wed, Jun 22, 2022 at 3:54 PM
To install Team viewer on your server or designated workstation computer, first, open a web browser 1)Click Start 2)Type "Chrome" on the ke...
Wed, Jun 22, 2022 at 4:19 PM