Frequently Asked Questions

Am I right in thinking that the "office id" is an overarching ID, which can be associated with multiple practices?
Yes, that's correct. To get the list of practice id or practices associated with "office_id", use 'practices' API call. it will give y...
Wed, May 17, 2023 at 9:24 AM
API & Data Can Impact Your Enterprise In A Big Way
Fri, Dec 16, 2022 at 1:50 PM
API Portal Customer Count
The customer count is the sum of all registration forms submitted for the partner. This count is cumulative and does not decrease when an account is cancele...
Wed, May 17, 2023 at 9:24 AM
Are you in contact with the different PIMS editor? While we understand that the content of the db is owned by the clinic, is there a risk that the editor voids the warranty of our users for unauthorized use of their system?
We developed this from human health and so have a full suite of privacy and safety.  In our years of operations, we have never run into the issues that you ...
Wed, May 17, 2023 at 9:25 AM
Can we use the App ID and App Secret Key for testing?
Yes. You can use your application id and application key assigned to you. It is in the API portal.   
Wed, May 17, 2023 at 9:25 AM
Can you confirm for me that the 'transactions' endpoint works with all softwares ?
Yes, it works for all Sikka compatible Practice Management Systems. To get the list please contact us at support@sikkasoftware.com
Wed, May 17, 2023 at 9:26 AM
Can you provide us with test office ids and secret keys?
Yes, we do. It is in the API portal. Log into your account and check. [Note: For SMB and Enterprise we would suggest please give us any beta member from...
Wed, May 17, 2023 at 9:27 AM
Do you standardize the fields across the practice management software? For example, in the docs I see “firstname” used to indicate the patients first name. Is this your data type or is it straight out of the practice management software?
Yes, we normalize the Practice Management System data.
Wed, May 17, 2023 at 9:27 AM
Does the SPC do a cloud dump of the DB at regular interval or does the API communicate directly with the SPC?
SPC reads every night at 2 am local time.  The cloud and the API are available for you 24/7.  SPC can be configured to extract data at 15 min ( minimum ...
Wed, May 17, 2023 at 9:29 AM
From a business model perspective, we pay for access to the data via the Sikka Software cloud….how does this work from the veterinarian’s perspective? I suspect they pay for the middle ware/support? What does the model look like here?
Our primary customer is the practice as they "own" the data in their practice management system and they must agree to us accessing their data. Th...
Wed, May 17, 2023 at 9:32 AM