FAQ

Frequently Asked Questions

If we need to access all healthcare practices in certain area (say NY), how do we get this information?
No. Right now we do allow to filter practices by timezone only in 'authorized_practices'
Sat, Sep 23, 2017 at 7:28 AM
Will ‘practices’ api give us all practices or do we use ‘Authorized practices’ api to get practices that we are allowed to access?
First you have to use 'authorized_practices' API to get practices that you are allowed to access. From 'authorized_practices' you will...
Sat, Sep 23, 2017 at 7:28 AM
Once we get practice id, do we use individual api by using this practice id one at a time?
Yes. You can . But 'practice_id' is optional. To access practice data you will need 'request_key' which tied to 'office_id'.​
Sat, Sep 23, 2017 at 7:28 AM
Is there any other way to get bulk data for the authorized practices?
​It will be good if we can discuss what task you want to accomplish based on that we can suggest you best practices what other partners are following to acc...
Sat, Sep 23, 2017 at 7:28 AM
How many veterinary PIMS do you currently support (to extract data from)?
To get the latest data please contact us at support@sikkasoftware.com Here is the Veterinary PIMS that we are currently compatible: 1)      Advantage ...
Sat, Sep 23, 2017 at 7:28 AM
What’s your hospital-side architecture (looking for a top-level view)? – I would assume you have an extraction service/stub that reads data off the PIM database, sends it to your servers, and that’s what’s then exposed by the API.
We have SPC (i.e. Sikka Platform Cloud) . SPC needs to be installed at practice. SPC contains ETL, which extract data from PIMS and then upload securely o...
Sat, Sep 23, 2017 at 7:28 AM
Can you provide us with test office ids and secret keys?
  Yes , we do. It is in API portal. Log into your account and check. [Note: For SMB and Enterprise we would suggest please give us any beta member from...
Sat, Sep 23, 2017 at 7:28 AM
Will SPC work well for Cloud based solutions?
Yes , it will work with Cloud based solutions.
Sat, Sep 23, 2017 at 7:28 AM
How is the SPC configured to link with the PIMS? Does it vary from PIMS to PIMS? We would like to understand the whole client experience in order to have an idea of what kind of support will be required. Moreover, where is the data stored?
Once SPC installed , it will configured by itself. Data stored in the cloud. SPC upload the data at regular interval. API directly communicate with cloud...
Sat, Sep 23, 2017 at 7:28 AM
Does the SPC do a cloud dump of the DB at regular interval or does the API communicate directly with the SPC?
SPC reads every night at 2 am local time.  The cloud and the api is available for you 24/7.  SPC can be configured to extract data at 15 min ( minimum ) i...
Sat, Sep 23, 2017 at 7:28 AM