GETTING STARTED

How To Add A Team Viewer Password
*This has to be done over the phone while giving the customer instructions*   Ask the customer to find the Team Viewer icon on their PC.  It can usua...
Sat, Sep 23, 2017 at 7:28 AM
Ensuring Accurate Data
We’re sure you want to have the best experience possible with your new product, and getting accurate data is a big part of that. Here are a few easy steps t...
Sat, Sep 23, 2017 at 8:23 AM
Introduction
If you're new to Sikka Software and want a quick overview of what we're all about, this section is for you. We introduce the core concepts of Sikk...
Sat, Sep 23, 2017 at 8:23 AM
Troubleshooting Sikka Utility Installation Issues
Problems With Authentication The first step of the Installer is to login to clients Sikka Account. This is the same username and password entered on the r...
Sat, Sep 23, 2017 at 8:23 AM
Minimum System Requirements & Recomendations for Sikka Platform Cloud (SPC)
Recommended System for Sikka Platform Cloud (SPC): Operating System: Windows 7 or 8 (Professional Edition), Windows Server 2008 (or above) Proce...
Tue, Apr 24, 2018 at 10:35 AM
Common Troubleshooting for Sikka Utility Data Refresh Issues
Check the Scheduled Refresh Time The SPC can be configured in several ways to refresh multiple times per day. When checking on a refresh issue start with ...
Sat, Sep 23, 2017 at 8:23 AM
Why Do You Need Access and My Passwords?
When implementing Sikka Software, and/or when troubleshooting a support request, a Customer Success Manager may ask to install Team Viewer (a remote connect...
Sat, Sep 23, 2017 at 8:23 AM
Installing the Sikka Utility (Two-Factor Authentication)
In this document you'll find detailed steps for the installation of the Sikka Utility on the computer that runs your Practice Management Software (PMS)...
Sat, Sep 23, 2017 at 7:28 AM
How Do I Configure Antivirus Software To Allow the Sikka Utility To Run Successfully?
Antivirus software can either prevent the SPC from running or communicating with our Cloud. In some cases our utility is flagged as unwanted software - this...
Sat, Sep 23, 2017 at 8:23 AM
Compatibility Review For Your Practice Management Software
There are a couple of reasons you might request Sikka Software to review whether or not we can read your Practice Management Software(s): your practice...
Sat, Sep 23, 2017 at 8:23 AM