FAQ

Frequently asked questions

Why Am I Not Receiving My Email Reports?
Practice Optimizer allows you to automatically send reports to anyone with a valid email address on a daily, weekly, or monthly delivery schedule. You can s...
Sat, Sep 23, 2017 at 7:28 AM
How Do I Get My Excel Data From Practice Optimizer To Display Correctly On My Mac?
"Numbers" is a spreadsheet application available for Mac that competes with Excel. The fact that the .csv file is correctly opened by Numbers show...
Sat, Sep 23, 2017 at 7:28 AM
Can I Manually Close the Sikka Platform Cloud (SPC)?
If you need to close the Sikka Platform Cloud utility (SPC), please follow these simple steps: Option 1: Locate the SPC System Tray Icon in the low...
Sat, Sep 23, 2017 at 7:28 AM
How Do I Change the Scheduled Refresh Time for Sikka Utility?
  1. Open up the Sikka Platform Cloud (SPC). 2. Click on the “Setting” category on the left hand side of the window (underneath Service Status). 3....
Sat, Sep 23, 2017 at 7:28 AM
How Are My Automated Email Reports Generated and Sent?
After your practice management software data has refreshed successfully, the data gets uploaded to your secure Sikka Cloud account. From there the data gets...
Sat, Sep 23, 2017 at 7:28 AM
Why Is the Last Refresh Date Not Today's Date?
If your data did not refresh/sync to the Sikka Platform Cloud (SPC), the last refresh date shown at the top of Practice Optimizer will be displayed in re...
Sat, Sep 23, 2017 at 8:23 AM
Why Marketplace and Practice Mobilizer?
Q: I don't want my customers involved, or involved as little as possible, during the install process - but with the Marketplace I'll need them ...
Sat, Sep 23, 2017 at 8:23 AM
How Do I Uninstall the Sikka Utility?
Warning: Make sure your practice is not using another application that requires our Sikka Utility to be installed. Click here for a list of our partners. ...
Sat, Sep 23, 2017 at 8:23 AM
Fee Optimizer (Veterinary) - FAQ
Fee Optimizer is a powerful tool that allows you to quickly view all your fees for coded transaction items that have been completed, as well as productio...
Sat, Sep 23, 2017 at 7:28 AM
How To Remove the (="value") From Your Excel Spreadsheet Download
You may encounter this strange value when double clicking on a value in your downloaded Excel file. If you do you will need to remove that before using any ...
Sat, Sep 23, 2017 at 8:23 AM