FAQ

Frequently asked questions

Can I Manually Close the Sikka Platform Cloud (SPC)?
If you need to close the Sikka Platform Cloud utility (SPC), please follow these simple steps: Option 1: Locate the SPC System Tray Icon in the low...
Sat, Sep 23, 2017 at 7:28 AM
How Do I Change the Scheduled Refresh Time for Sikka Utility?
  1. Open up the Sikka Platform Cloud (SPC). 2. Click on the “Setting” category on the left hand side of the window (underneath Service Status). 3....
Sat, Sep 23, 2017 at 7:28 AM
Why Do You Need Access and My Passwords?
When implementing Sikka Software, and/or when troubleshooting a support request, a Customer Success Manager may ask to install Team Viewer (a remote connect...
Wed, Nov 28, 2018 at 12:08 PM
Why Is the Last Refresh Date Not Today's Date?
If your data did not refresh/sync to the Sikka Platform Cloud (SPC), the last refresh date shown at the top of Practice Optimizer will be displayed in re...
Sat, Sep 23, 2017 at 8:23 AM
Why Marketplace and Practice Mobilizer?
Q: I don't want my customers involved, or involved as little as possible, during the install process - but with the Marketplace I'll need them ...
Sat, Sep 23, 2017 at 8:23 AM
How Do I Uninstall the Sikka Utility?
Warning: Make sure your practice is not using another application that requires our Sikka Utility to be installed. Click here for a list of our partners. ...
Sat, Sep 23, 2017 at 8:23 AM
How To Remove the (="value") From Your Excel Spreadsheet Download
You may encounter this strange value when double clicking on a value in your downloaded Excel file. If you do you will need to remove that before using any ...
Sat, Sep 23, 2017 at 8:23 AM
How to Reset Your Sikka Account Password
Step 1: Open a web browser (Chrome, Firefox, Edge, etc.) and navigate to https://www.sikkasoft.com/ Step 2: Locate and click on the Tile for the service yo...
Wed, Mar 13, 2019 at 1:32 PM