FAQ
Frequently asked questions
When implementing Sikka Software, and/or when troubleshooting a support request, a Customer Success Manager may ask to install Team Viewer (a remote connect...
Fri, Jan 13, 2023 at 9:12 AM
Team Viewer is a remote connection tool that we use to connect to your server or workstation for our monthly maintenance, troubleshooting, training, and dem...
Fri, Jan 13, 2023 at 9:12 AM
Step 1: Open a web browser and navigate to https://www.sikkasoft.com/. Step 2: Locate and click on the Tile for the service you subscribed to. ...
Fri, Jan 13, 2023 at 9:13 AM
If your data did not refresh/sync to the Sikka Platform Cloud (SPC), the last refresh date shown at the top of Optimizer Classic will be displayed in r...
Thu, Sep 1, 2022 at 3:22 PM
1. Open up the Sikka Platform Cloud (SPC). (1) Click on the “Settings” category on the left-hand side of the window (underneath Service Status). ...
Fri, Jan 13, 2023 at 9:16 AM
There are several interruptions for these causes that are listed below. 1. No internet connection or poor internet connection. 2. Anti-virus ...
Fri, Jan 13, 2023 at 9:17 AM
This Primer is intended to answer some of the basic security questions you might have about Sikka Software. We use Bank Level security to keep your da...
Fri, Jan 13, 2023 at 9:18 AM
Computers are unpredictable. We cannot avoid it from crashing and losing data. In a situation like this, how can we re-download our Sikka Platform Utility (...
Fri, Jan 13, 2023 at 9:18 AM
Q: I don't want my customers involved, or involved as little as possible, during the installation process - but with the Marketplace, I'll need th...
Fri, Jan 13, 2023 at 9:21 AM
You may encounter this strange value when double-clicking on a value in your downloaded Excel file. If you do you will need to remove that before using any ...
Fri, Jan 13, 2023 at 9:23 AM