FAQ

Frequently asked questions

Why Do You Need Access and My Passwords?
When implementing Sikka Software, and/or when troubleshooting a support request, a Customer Success Manager may ask to install Team Viewer (a remote connect...
Tue, Sep 6, 2022 at 3:05 PM
Installing Team Viewer
Team Viewer is a remote connection tool that we use to connect to your server or workstation for our monthly maintenance, troubleshooting, training, and dem...
Thu, Sep 1, 2022 at 2:32 PM
How to Reset Your Sikka Account Password
Step 1: Open a web browser and navigate to https://www.sikkasoft.com/ Step 2: Locate and click on the Tile for the service you subscribed to St...
Thu, Sep 1, 2022 at 2:39 PM
Why Is the Last Refresh Date Not Today's Date?
If your data did not refresh/sync to the Sikka Platform Cloud (SPC), the last refresh date shown at the top of Optimizer Classic will be displayed in r...
Thu, Sep 1, 2022 at 3:22 PM
How Do I Change the Scheduled Refresh Time for Sikka Utility?
  1. Open up the Sikka Platform Cloud (SPC). (1) Click on the “Settings” category on the left-hand side of the window (underneath Service Statu...
Wed, Sep 14, 2022 at 12:53 PM
Why Marketplace and Practice Mobilizer?
Q: I don't want my customers involved, or involved as little as possible, during the install process - but with the Marketplace, I'll need them ...
Wed, Jun 22, 2022 at 3:23 PM
How To Remove the (="value") From Your Excel Spreadsheet Download
You may encounter this strange value when double-clicking on a value in your downloaded Excel file. If you do you will need to remove that before using any ...
Wed, Jun 22, 2022 at 2:17 PM
Billing: Monitoring Locations
Selecting and deselecting practice locations through Sikka’s API Portal is a simple but vital step in our flow. This functionality gives our partner complet...
Thu, Jun 16, 2022 at 8:46 AM
Can I Manually Close the Sikka Platform Cloud (SPC)?
If you need to close the Sikka Platform Cloud utility (SPC), please follow these simple steps: Option 1: Locate the SPC System Tray Icon in the low...
Wed, Sep 14, 2022 at 1:00 PM
How Do I Uninstall the Sikka Utility?
Warning: Make sure your practice is not using another application that requires our Sikka Utility to be installed. If so please contact support from the par...
Wed, Jun 22, 2022 at 2:07 PM